Shipping & Return Policies

Subscription Boxes: Subscription Boxes are dispatched from our headquarters in Manchester, UK. For customers in the UK, boxes are shipped via Royal Mail and typically arrive in approximately 1-3 working days. For U.S. customers, boxes are shipped via USPS and typically arrive in approximately 2-9 working days.  We typically dispatch orders within 3-9 days after being placed.

Lingerie: Our lingerie is also sent from our headquarters in Manchester, UK. Shipments to the UK are handled by Royal Mail, typically arrive in approximately 1-3 working days, while U.S. orders are shipped via USPS, typically arrive in approximately 2-9 working days.

Returns Policy

You may return most new items within 14 days of delivery for a full refund. We will also cover domestic return shipping costs if the return is due to our error (e.g., if you received an incorrect or defective item). If you decide to return an item, please inform us within 14 days of receipt, ensuring the item remains in the same condition it was received.

Refunds

Upon receiving and inspecting your return, we will notify you via email. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, up to 14 days.

Late or Missing Refunds: If you haven’t received a refund yet, check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at info@elia.boutique.

Exchanges: We only replace items if they are defective, damaged, or if you received the incorrect item. For exchanges, please email us at info@elia.boutique.